About me

Daniel Silva
CSPO || Business Consultant/Analyst || Systems/Requirements Analyst

📧 daniel.banalyst@gmail.com 
📱 +55 31 99310-0073  
LinkedIn  
StackOverflow   

Belo Horizonte - MG | Brazil

I am a Certified Scrum Product Owner from Scrum Alliance and I hold a bachelor’s degree diploma in Systems Information. 

I am a detail and deadline-driven business analyst/consultant with more than 10 years experience and a proven record of solving complex problems. I am committed to taking on challenging assignments working with like-minded teams. 

With a sharp perception to work with commercial and customer focus all the time, I provide estimates for solution design and continuously increase of product and market knowledge to enable the company to meet customer and market requirements. 

Aways in touch with the client, after eliciting requirements, business, and market needs, I produce high-quality artifacts for proposed solutions including screen mock-ups, scenarios, use cases, user stories, data models, diagrams, etc.

WORK EXPERIENCE

Systems Analyst & Team leader 
Montreal     05/2017 - Present
Belo Horizonte - MG | Brazil

Accomplishments

• Ensure internal communication within the team, hold team meetings and keep the team up-to-date with the project details.
• Ensure planning, schedules, breaks, code of conduct are respected by team members.
• Evaluate performance and develop team members through coaching and mentoring.
• Perform monthly one on one meetings with technical support staff.
• Support the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network, client or systems.
• Take care of new starters, introducing them to the team, their tasks and role.
• Ensure procedures are followed in accordance with the company's quality standards and work instructions.
• Ensure the organization on the floor in order to get the right person in the right place at the right time.
• Identify and implement process improvement initiatives in conjunction with manager and team.
• Hire, train and create new talents and leaders. 
• Act in accordance with the demand in the roles of business consultant and business analyst.

Requirements Analyst
Sisloc Softwares     02/2016 - 04/2017
Belo Horizonte - MG | Brazil 
 
Accomplishments 

• Collaboration with cross-functional team, and other stakeholders to decompose large epic stories into features and user stories that can be understood and approved by members of the development team. 
• Effectively write user stories and acceptance criteria to express requirements to the development team. 
• Work with the team throughout the product development, testing, implementation phases to ensure requirements are clearly understood. 
• Support internal teams with specific questions, training, and guidance during product deployment and ongoing training. 
• Collaborate with the team to meet project and/or product development objectives and deadlines. 
• Provide support to the team with feature prioritization, sequencing and organization, user acceptance testing, and other tasks, as needed. 
• Fulfill the Requirements/Business Analyst role for the product development team including: 
• Requirements refinement and ranking.
• Release Planning.
• Create User Stories, Acceptance Criteria, and review completed stories. 
• Coordinate intra-team dependencies with other projects. 

• Focus on understanding the problem and being the subject matter expert to answer questions from the development team swiftly and decisively. 
• Bring strong creative, conceptual and problem-solving skills to translate ambiguous conceptual ideas (business needs and user goals) into concrete solutions. 
• Assess data from multiple sources (roadmap, customer's voice, user observations, stakeholders, tech constraints, UX research, and market research) and synthesize it in order to develop solutions that meet customer needs and add value. 
• Proactively engage stakeholders and concisely present options and recommendations.

Systems/Business Analyst
ATS     09/2009 - 06/2015
Belo Horizonte / MG

Accomplishments:

In the Senior Analyst role, I was the subject matter expert for ATS ERP System. As part of the product engineering team, it was my duty to elicit requirements for product development, grow product in line with customer and gather market and business needs to enhance the existing ERP application.

I constantly provided support for ATS teams on all product related matters, working as part of a cross-functional team.

As I have a sharp perception to work with commercial and customer focus all the time, I used to provide estimates for solution design and continuously increasing product and market knowledge to enable ATS to meet customer and market requirements. 

• Understand and analyze customer and market requirements and business value, challenging and questioning features and identifying matches to existing ATS core product functionality or product gaps.
• Engage early with business sponsors to understand the business value for product enhancements, contributing to the understanding and definition of high-level requirements through research, analysis, spikes or exploration activities.
• Support teams in a Subject Matter Expert (SME) capacity on issues that require ATS Product suite expertise.
• Work in a scrum team in an Agile manner to provide software design capability required to deliver high quality, on-budget, fit for purpose solution designs which meet customer and market business needs.
• Carry out all tasks with a strong focus on delivering quality solutions that are in line with ATS Product Growth Strategy, within agreed timelines and with an acute awareness of the commercial impacts of design decisions, risks, and delays.
• Produce high-quality artifacts for proposed solutions to meet customer and market requirements, including screen mock-ups, scenarios, use cases, user stories, etc. with associated estimates for delivery of work.
• Work as part of a scrum team to identify technical requirements as the basis for construction, including data modeling, functional changes and underlying updates to ATS framework.
• Ensure that business, market, and architectural needs are understood by the team and that the team can deliver business value and meet its delivery goals.
  
• Manage Risk; early identification of project risk, with appropriate communication, management and escalation of issues in a timely manner, with a strong focus on risk minimization and issue resolution.
• Focus on continuous improvements in process and product to increase productivity and quality.
• Support and mentor other team members, influencing feature development and solution direction using knowledge of legacy solution and design.

QA Engineer
ATS      02/2009 - 09/2009 
Belo Horizonte - MG | Brazil
 
Accomplishments

• Manual and exploratory tests 
• Creation and execution of test scenarios and test cases 
• Error Reporting 
• Maintenance of standards document for software development

 

ACHIEVEMENTS & CERTIFICATES

CSPO - Certified Scrum Product Owner 
Generate value to the customer is the road to success. An agile certification like this changes the analyst's mindset. 

Bachelor's degree
Systems Analysis with an emphasis on Information Systems from the Salgado de Oliveira University.

Excellent written and verbal communication
Clear and objective always delivering a content rich in information.
 
Fluent english
I lived in USA for 2 years and since then I've acquired fluency in the American language.

INTERESTS AND NEXT STEPS

SAP
I will soon subscribe for a SAP FI/CO academy.

Big Data Analysis and Blockchain
My next step is to qualify and certificate myself on bigdata analysis and Blockchain in the latest tools.

Artificial Intelligence
It's the next step on information technology and for that I intend to specialize myself on AI wherever it can fit.